Job Description

Overall Job Objective

Summary

Under general direction of a Deputy Police Chief, the Communications Manager manages the operations of the Police Communications Division to include managing public safety dispatch and personnel, updating division policies and procedures; budget preparation; equipment management, etc. Manages the Communication Supervisors and any additional assigned staff.
 
The intent of this position description is to provide a representative summary of the major duties and responsibilities performed by incumbent(s) in this position. Incumbent(s) may not be required to perform all duties in this description and incumbent(s) may be required to perform position-related tasks other than those specifically listed in this description.

Essential Job Functions & Other Important Duties

  • Manages, supervises, and coordinates Communication Division operations and provides personnel management and leadership for the Division.
  • Motivates, leads, and directs work of assigned staff, addresses employee concerns and problems, counsels and disciplines, evaluates employee performance and completes appraisals.
  • Conducts interviews and makes hiring recommendations.
  • Interprets, explains, and ensures compliance with all applicable laws, rules, regulations, standards, safety practices, policies, and procedures: initiates any actions necessary to correct deviations.
  • Monitors activity and dispatch communications by listening to and reviewing calls, provides technical guidance and assistance and resolving issues.
  • Performs investigative background research regarding incidents and provides feedback for citizens, other City departments as appropriate.
  • Reviews and analyzes data, formulates conclusions and identifies trends/probabilities and makes recommendations and/or initiates appropriate action.
  • Prepares section's budget based on research and projection of work activity levels and equipment needs.
  • Provides assistance to the Emergency Operations Center.
  • Develops, updates, and maintains Communication Division Standard Operating Procedure
  • Consults with Deputy Police Chief, department management staff, public safety agencies and other officials to review operations/activities, review/resolve problems, receive advice/direction and provide recommendations.
  • Serves as liaison with various governmental agencies and other City departments.
  • Coordinates training activities for communications employees: selects and approves training activities; ensures adequate training of staff members.
  • Identifies training needs for communications personnel; collaborates with training coordinator in the development of the communications training program.
  • Creates General Orders and Standard Operating Procedures (SOPS) to meet CALEA and CFAI Accreditation standards.
  • Gathers and maintains proof of compliance for CALEA and CFAI Accreditation standards.
  • Performs administrative tasks: documents all activity in Communications division; oversees accurate documentation of police, fire, and EMS activity for and generates reports; formulates/writes reports and correspondence.
  • Compiles statistical data pertaining to communications operations; analyzes data and identifies trends, summarizes data and prepares reports.
  • Oversees operation and maintenance of telephones, computers, and communications equipment associated with public safety communications and ensures proper working condition of equipment.
  • Researches and meets with equipment vendors to determine needs for communications systems software or other equipment.
  • Assists the Information Technology department with ensuring the security, confidentiality and integrity of information maintained in computer systems; troubleshoots problems involving computer systems, terminals, and related hardware.
  • Prepares required documentation for TCIC and CJIS audits.
 
Other Important Duties:
  • May be required to perform the responsibilities of Police Dispatcher as needed.
  • Travels to attend meetings, conferences and training.
  • Performs other related duties as assigned.
  • Regular and consistent attendance for the assigned work hours is essential.

Job Requirements

  • Knowledge of TCIC/NCIC and TLETS/NLETS rules, regulations, and certification requirements.
  • Knowledge of methods, practices and procedures for responding to and dispatching emergency services.
  • Knowledge of computer aided dispatch equipment, terminology, regulations and other dispatch related equipment.
  • Knowledge of research, analysis, and retrieval techniques to develop statistical information.
  • Knowledge of City policies and procedures.
  • Proficiency in the use of computers and related equipment, hardware and software.
  • Skill in effective oral and written communications.
  • Skill in planning and implementing departmental procedures and objectives.
  • Skill in effectively supervising and delegating duties to assigned staff.
  • Skill in resolving customer complaints and concerns.
 
Preferred Education, Experience, and Certifications:
  • Bachelor's Degree in Communications, Criminal Justice, Business Administration, Political Science or related field, and five (5) years public safety dispatch experience, three (3) years of which is in a managerial or supervisory role; or equivalent combination of education and experience.
  • Must possess and maintain Texas Law Enforcement Dispatch Certification, TCIC/NCIC, NLETS/TLETS, IAED EMDQ and TTY certifications.
  • Must pass a pre-employment drug screen, criminal background investigation, psychological and polygraph tests and MVR check.
  • Must possess State of Texas Driver's License.

Environmental Factors & Conditions/Physical Requirements

  • Work is performed in a police department dispatching section setting.
  • May be exposed to extended periods of sitting.
  • May be exposed to irate and hostile individuals, emergency situations, and a high stress environment.
  • Crouching - bending body forward by bending leg, spine.
  • Fingering - picking, pinching, typing, working with fingers rather than hand.
  • Hearing 1 - perceiving sounds at normal speaking levels, receive information.
  • Hearing 2 - receive detailed information, make discrimination in sound.
  • Kneeling - bending legs at knee to come to rest at knees.
  • Lifting - raising objects from lower to higher position, moving objects side to side, using upper extremities, back.
  • Mental Acuity - ability to make rational decisions through sound logic, deductive reasoning.
  • Reaching - extending hands or arms in any direction.
  • Repetitive Motion - substantial movements of wrists, hands, fingers.
  • Speaking - expressing ideas with spoken word, convey detailed, important instructions accurately, concisely.
  • Talking 1- expressing ideas by spoken word.
  • Talking 2 - shouting to be heard above ambient noise.
  • Visual Acuity 1 - prepare, analyze data, transcribing, computer terminal, extensive reading.
  • Visual Acuity 3 - determine accuracy, neatness, observe facilities/structures.
 
Work Environment      
  • Work performed is primarily light work, exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force to move objects.

Equipment and Tools Utilized:
  • Equipment utilized includes personal computer, copier, calculator, fax machine, other standard office equipment, video equipment, tape recorders, and police radios.

Application Instructions

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